Terms and Conditions for Partner
Dispatch and Delivery Timelines

1. Overview

This agreement outlines the expectations and obligations
regarding the timely dispatch and delivery of single vision, bifocal,
and progressive lenses from
LENSOFFER’s partner opticians. Partners are required to adhere to these
standards to maintain high-quality service for LENSOFFER customers. Failure to
comply may result in penalties, suspension, or termination of the partnership.

2. Product Categories and
Dispatch Timelines

Partners are required to dispatch the following types of
lenses within specific timelines after proper
fitting:

●    
Single Vision
Lenses:

○    
Must be dispatched within 24 hours of receiving the customer’s order.

○    
For orders requiring customization, dispatch must occur
within 48 hours.

●    
Bifocal Lenses:

○    
Must be dispatched within 48 hours of receiving the customer’s order.

○    
Customized orders (e.g., tinted or blue-ray filters)
must be dispatched within 72 hours.

●    
Progressive
Lenses:

○    
Must be dispatched within 72 hours of receiving the customer’s order.

○    
For orders requiring complex customization, dispatch
must occur within 96 hours.

3. Proper Fitting and
Quality Control

Before dispatching any eyewear, partners must ensure that
lenses are properly fitted into
frames and undergo a comprehensive quality
control process:

●    
Ensure lenses are accurately aligned and fitted to the
customer’s prescription.

●    
Perform a final inspection
for scratches, defects, or any potential fitting issues.

●    
Partners must record a video of the final product (eyeglasses with lenses) before
dispatch, clearly showing:

○    
Lens condition.

○    
Fitting quality.

○    
Packaging process.

4. Customer Notifications
and Tracking

●    
Partners are required to provide real-time tracking information to customers, much like Amazon’s
seamless tracking system.

○    
Once the product is dispatched, a tracking link must be generated and sent to both the customer and
LENSOFFER.

●    
Customers must be notified of their order status during
the following key stages:

○    
Order
Confirmation: Immediate confirmation after the order is placed.

○    
Dispatch
Notification: Sent within the specified dispatch timeline (24, 48, or 72
hours, depending on the product).

○    
Out for Delivery:
Notification must be sent on the day the product is out for delivery.

○    
Delivered:
Final notification upon successful delivery.

5. Late Dispatch and
Delivery Penalties

Failure to dispatch within the designated timeline will result
in penalties, ensuring partners meet LENSOFFER’s high-quality standards:

●    
First Violation:

○    
A written
warning will be issued, and the partner will be required to improve
dispatch timelines for future orders.

●    
Second Violation:

○    
A monetary
penalty equivalent to 5% of the
order value will be deducted from the partner’s payout.

●    
Third Violation:

○    
A monetary
penalty equivalent to 10% of the
order value will be imposed.

○    
The partner will also face temporary suspension from LENSOFFER until corrective measures are
implemented.

●    
Repeated
Violations:

○    
Continuous failure to meet delivery timelines may result
in termination of the partnership
and removal from LENSOFFER’s platform.

6. Refunds and Returns
Due to Delays

●    
If a product is delayed beyond the specified time for
dispatch and the customer chooses to cancel
or return the product, the partner will be liable for the full cost, including:

○    
Refund of
the entire order amount to the customer.

○    
Return shipping
costs.

○    
Restocking fees,
if applicable.

7. Damage During Shipping

●    
Partners must ensure that all orders are securely
packaged to avoid damage during transit. If a customer receives damaged
products, the following rules will apply:

○    
The partner will be held responsible for replacing the
product at no additional cost to the customer.

○    
The partner must provide a replacement product within 48 hours of receiving the
return.

○    
Partners may face a penalty for damaged products if found to be caused by improper
packaging.

8. SOP for Dispatch and
Delivery Quality

Partners must adhere to the following Standard Operating Procedures (SOP) to ensure timely delivery and
customer satisfaction:

●    
Packaging:
Use sturdy, LENSOFFER-approved packaging materials, including bubble wrap for lenses, secure eyewear
cases, and branded LENSOFFER packaging.

●    
Shipping Labels:
Ensure that accurate shipping labels with the customer’s details are clearly
visible.

●    
Quality Control
Checks: Conduct a final inspection of the product and packaging before
handing it over to the courier service.

●    
Courier Service:
Use only LENSOFFER-approved courier services for consistent and reliable
delivery.

9. Tracking Performance
and Reviews

●    
LENSOFFER will monitor partner performance, including:

○    
Dispatch
timelines.

○    
Customer
feedback.

○    
Return rates
and reasons for returns.

●    
Partners with high
performance will be eligible for additional benefits such as:

○    
Priority listing
on the platform.

○    
Increased
visibility during promotions and sales events.

●    
Partners with poor
performance will be given warnings and may face downgrading or delisting
from the platform.

10. Customer Complaints
and Resolution

●    
Partners must respond to customer complaints regarding late deliveries or defective products
within 24 hours.

●    
If the partner is unable to resolve the issue,
LENSOFFER reserves the right to intervene and ensure customer satisfaction.

●    
Partners may face penalties if customer complaints are
frequent or unresolved.

11. Termination of
Partnership

LENSOFFER reserves the right to terminate a partner’s account
in the following circumstances:

●    
Consistent
delays in dispatching orders.

●    
Multiple
customer complaints related to product quality, delays, or damaged
products.

●    
Non-compliance
with LENSOFFER’s packaging, shipping, and quality control standards.

●    
Breach of these
Terms and Conditions.

Upon termination, the partner will be given a 7-day notice and will be required to
fulfill any outstanding orders before being delisted from the platform.

12. Governing Law

These terms and conditions are governed by the laws of India, and any disputes arising from
this agreement will be settled under the jurisdiction of Maharashtra.