Vendor Terms & Conditions

Version 1.0 · Effective 10 September 2026

1. Who we are and what this agreement is

LensOffer (“LensOffer”, “we”, “us”), operated from Pune, Maharashtra, India, runs the online marketplace at lensoffer.in. By registering as a vendor you (“Vendor”, “you”) agree to these Terms. LensOffer is a platform: the sale contract for every product you list is between you and the customer. We provide the storefront, order flow, payment collection and support tooling; you supply, pack and ship the goods.

2. Eligibility and your account

• You must be 18+ and run a genuine optical/eyewear business in India. One shop = one account.
• All details you give (shop name, address, phone, bank account, GST number where applicable) must be accurate and kept up to date.
• You are responsible for everything done through your login. Keep your password private.
• We may ask for shop photos, a trade licence, GST certificate or ID to verify your account, and may suspend the account until verification is complete.

3. Listings and product authenticity

• Only genuine, brand-new products may be listed. Counterfeit, “first copy”, refurbished-as-new or expired items (including contact lenses past expiry) are strictly prohibited and lead to immediate termination, forfeiture of pending payouts and, where applicable, reporting to the brand owner or authorities.
• Titles, images, prices, power/lens options and stock must be accurate. You must use your own photographs or images you have the right to use.
• Prescription products must be supplied exactly as per the prescription submitted with the order.
• LensOffer may edit, hide or remove any listing that is inaccurate, low-quality, duplicated, mis-categorised or breaches these Terms or any law.

4. Orders, dispatch and delivery

• Accept or reject each new order within 24 hours. An order not rejected is treated as accepted.
• Dispatch accepted orders within 1 working day; orders that need lens fitting or a power check within 3 working days. Enter the courier name and tracking number in the order as soon as it ships.
• Pack securely: hard case for frames and sunglasses, sealed original packaging for contact lenses, a copy of the invoice inside. The product must arrive clean, undamaged and exactly as listed.
• Do not include your own promotional material, coupons or contact details that solicit the customer away from LensOffer.

5. Quality, returns and RTO

• Customers have a 7-day return window under the LensOffer Return Policy. You must honour returns approved by LensOffer.
• If the return is due to a vendor error (wrong item, wrong power, damaged, defective, not as described, dispatched late), you bear the return shipping and the refund is deducted from your payout.
• If the customer refuses delivery or returns a correct product within the window, LensOffer bears the return shipping; the product is returned to you and no commission is charged on that order.
• Contact lenses and other hygiene products cannot be returned once the seal is opened, unless defective.

6. Performance standards

• Each late dispatch, each cancellation after acceptance, and each substantiated “not as described” complaint counts as one strike.
• 3 strikes in 30 days: your listings are paused for 7 days and you receive a written notice. Repeated pauses may lead to termination.
• A store rating below 3.5/5 over 20 or more reviews triggers a performance review with LensOffer.

7. Pricing, commission and payouts

• You set your product prices. Prices shown to customers must not exceed the MRP printed on the product.
• LensOffer charges a 15% commission on the product price of each completed order (excluding shipping). Referral rewards (0% commission months) are applied automatically to your account as earned.
• Payouts are released to the bank account in your dashboard after the customer’s return window closes, normally within 7 working days after that, net of commission, refunds and any recoverable costs. COD orders are settled after the courier remits the cash to LensOffer.
• You are responsible for your own GST, income tax and invoicing obligations. LensOffer may deduct TDS/TCS where the law requires and will provide the corresponding statements.

8. What you must not do

• Contact LensOffer customers to sell to them directly, or divert orders off the platform.
• Post or solicit fake reviews, or manipulate ratings, referrals or the Deal of the Hour.
• Operate multiple accounts, or list products on behalf of another business without disclosure.
• Use customer data (name, phone, address, prescription) for anything other than fulfilling that customer’s order.

9. Responsibility and indemnity

You are solely responsible for the legality, safety, quality and authenticity of the products you sell and for complying with the Legal Metrology Act, the Consumer Protection Act, the Drugs and Cosmetics rules applicable to contact lenses, and any other law. You agree to indemnify and hold harmless LensOffer, its owners and staff from any claim, loss, penalty or expense arising from your products, your listings or your breach of these Terms. LensOffer’s total liability to you for any claim is limited to the commission received from you in the 3 months before the claim.

10. Data and confidentiality

Customer data is confidential and remains LensOffer’s property; you receive it only to fulfil orders and must delete it when no longer needed. Sales figures, commission rates and platform tools are confidential business information.

11. Suspension and termination

• LensOffer may suspend or terminate your account immediately for counterfeit goods, fraud, diverting customers, or repeated performance failures; otherwise with 30 days notice.
• You may close your account any time by written notice; open orders must still be fulfilled.
• After termination, pending payouts are released after all open orders, returns and dues are settled, normally within 30 days.

12. Changes, law and disputes

LensOffer may update these Terms; you will be notified by email/WhatsApp and continued use after the effective date means acceptance. These Terms are governed by the laws of India. Disputes will first be resolved by good-faith discussion; failing that, the courts at Pune, Maharashtra have exclusive jurisdiction.

Contact: WhatsApp +91 88550 36368 · vendors@lensoffer.in